Learn about the lifecycle of a return request Mambu Payments
Events are created as return requests are created or updated in Mambu Payments. An update can be the update of any attribute, such as a status, a date, or any other data. Learn more about events and webhooks in Mambu Payments.
Events
| Event | Description |
|---|---|
| received | Return request has been received from the bank. |
| pending | Return request has been created and is pending being sent. |
| sent | Return request has been sent to the bank. |
| accepted | Return request has been accepted by the bank. |
| denied | Return request has been denied. |
| pending_retry | Return request file has been rejected by the bank. The return request will be sent in a new file. |
| retried | Return request has been sent in a new file. |
| rejected | Return request has been rejected. |
Statuses
| Status | Description |
|---|---|
| received | Return request has been received from the bank. |
| pending | Return request has been created and is pending being sent. |
| sent | Return request has been sent to the bank. |
| accepted | Return request has been accepted. A return request accepted triggers a return. |
| denied | Return request has been denied. |
| rejected | Return request has been rejected. |
State machine
