Inquiry lifecycle

Learn about the lifecycle of an inquiry in Mambu Payments

Events are created as inquiries are created or updated in Mambu Payments. An update can be the update of any attribute, such as a status, a date, or any other data. Learn more about events and webhooks in Mambu Payments.

Events

EventDescription
receivedInquiry has been received.
archivedInquiry has been archived. The related object (incoming payment/return request/claim) has been fully processed.
createdInquiry has been created.
processingInquiry is being processed.
sentInquiry has been sent.

Statuses

EventDescription
receivedInquiry has been received.
archivedInquiry has been archived. The related object (incoming payment/return request/claim) has been fully processed.
createdInquiry has been created.
processingInquiry is being processed.
sentInquiry has been sent.

State machine

Outgoing inquiry

stateDiagram
    [*] --> created:::state: created
    created --> processing:::state: processing
    processing --> sent:::state: sent
    classDef state fill:#E1F3F2,stroke:#2FA5A1

Incoming inquiry

stateDiagram
    [*] --> received:::state: received
    received --> archived:::state: archived
    classDef state
fill:#E1F3F2,stroke:#2FA5A1